Returns

How can I return my order?
You can return your order to us within 14 days.
Returning orders should be convenient for you and also conserve resources. For this reason, we no longer include paper return slips with our packages.

If you would like to return an order, you can easily request your return slip online.

Please note that your return is only free of charge if you use the prepaid return label. Otherwise, the return will be at your own expense, as we unfortunately cannot refund postage costs.

If you would like to return items from your order, please note the following:

Always return individual items and sets to us complete and in their original packaging.
Please indicate the quantity of returned items on the return slip and enclose it with your package.
Attach the prepaid return label to your package and send it back to us.

In-store returns:
If you wish, you can of course return any items from the Douglas range that you ordered online free of charge to any Douglas perfumery.

For returns in one of our Douglas stores, you will need the delivery note or the digital invoice that was sent to you via email. If you no longer have the email, you can find the digital invoice in your customer account at douglas.de under "My Orders" and the order you wish to return.

Exceptions for in-store returns:
The following items cannot be returned/exchanged in one of our Douglas stores:
- Products delivered to you by one of our marketplace partners
- If you chose Klarna or PayPal as your payment method